Política de envío
# SHIPPING POLICY
Thank you for choosing SquishyDino! We are dedicated to delivering your Dino-Guardian Soft-Touch LED Lamp safely and efficiently to your doorstep. Below you will find the complete details of our carbon-efficient, premium international shipping operations.
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### 1. ELIGIBLE SHIPPING DESTINATIONS
To ensure the highest quality of local postal delivery and reliable tracking infrastructure, we exclusively ship to the following countries:
* **United Kingdom**
* **United States**
* **Canada**
* **Australia**
* **New Zealand**
* **Germany**
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### 2. 100% FREE SHIPPING & GUARANTEED CUSTOMS COVERAGE
* **Free Worldwide Shipping:** We believe in absolute pricing transparency. Standard international shipping is **100% Free** on all orders, with no minimum purchase required.
* **All Duties & Taxes Pre-Paid:** Unlike traditional import stores, **SquishyDino covers 100% of all international customs duties, import taxes (including VAT), and local handling fees.** The price you see at checkout is the final absolute price. Your package will clear local customs seamlessly with zero unexpected fees or collection letters upon delivery.
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### 3. ORDER PROCESSING & SHIPPING TIMELINES
To manage your expectations accurately, our logistical delivery framework is divided into two distinct, optimized phases:
#### Phase 1: Order Verification & Processing
* **Timeframe:** 1 to 2 Business Days.
* **Details:** Once your order is placed, our automated system synchronizes with our fulfillment partner to verify your shipping details, run fraud prevention screening, perform a strict quality control inspection on the silicone body, and safely package your Dino-Guardian.
#### Phase 2: Secure Air Transit & Local Delivery
* **Timeframe:** 6 to 9 Business Days.
* **Details:** Once processed, your package is immediately dispatched via prioritized international express air courier, bypassing standard slow ocean freight. It is then handed over to your national postal carrier (e.g., USPS, Royal Mail, DHL, Australia Post) for final domestic delivery.
> 📦 **Total Estimated Delivery:** You can expect your package to arrive within a highly optimized window of **7 to 11 Business Days** following order confirmation. *(Please note: Business days exclude weekends and local public holidays).*
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### 4. COMPLIMENTARY END-TO-END TRACKING
Every single order dispatched from our store includes fully transparent, end-to-end tracking.
* As soon as Phase 1 is complete and your package is handed over to the air courier, an automated email containing your **Tracking Number** and a direct tracking link will be sent to you.
* You can monitor your shipment’s live journey from our fulfillment facility all the way to your mailbox in real-time. Please allow 24–48 hours after receiving the email for the tracking portal to sync and display initial coordinates.
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### 5. INCORRECT ADDRESSES & FAILED DELIVERY ATTEMPTS
Our logistics partner processes orders instantly based on the data entry provided at checkout.
* **Customer Responsibility:** It is your sole responsibility to ensure that your shipping address is 100% complete and accurate. SquishyDino is not liable for packages delivered to incorrect addresses provided by the buyer.
* **Failed Attempts:** If your local mail carrier attempts delivery and marks the package as "Unclaimed" or "Return to Sender due to insufficient address details," you must contact your local post office immediately using your provided tracking number to arrange a pickup.
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### 6. RETURN LOGISTICS REMINDER
In alignment with our eco-friendly operational values and our dedicated 60-Day Manufacturing Warranty, **please do not attempt to physically ship items back to us.** If your product arrives with a verified manufacturing defect, simply submit a video claim to our support desk, and we will dispatch a brand-new replacement unit completely free of charge.